- How many years has your security company been in business?
- Somerset Fire Alarm and Security has been in business for over 7 years!
- How many years of experience do your employees have?
- Although Somerset was founded in 2017, our founder brings 25 years of experience in the industry, and our team of technicians has a combined total of 15 years of expertise.
- Could you provide details about your licensing/certifications and what types you hold?
- Alarm.com: Our technicians and in house team are Alarm.com Certified Technicians and Platform Manager Certified in Security and Access Control
- Butterfly MX Access Control Certified
- ProdataKey Access Control Certified
- NICET
- West Virginia Low Voltage Certified
- Maryland Fire Extinguisher License
- Maryland Security License
- Potter Fire Alarm Certified Technicians
- Fire Lite Certified Technicians
- Paxton Certified Technicians
- What types of security services do you offer?
- Residential Security
- Commercial Security
- Access Control
- Video Surveillance
- Are your technicians certified and properly trained to install security systems?
- Absolutely! Our technicians hold certifications for each device platform they install, supported by practical training and mentorship from our seasoned team.
- What sets your company apart from others in the area?
- Somerset is an independent company – we have the autonomy to represent the best manufacturers in the industry, unlike our competitors who are restricted by the directives of a parent manufacturing company. This gives us a strategic advantage and allows us to provide a solution that is tailor-made for your unique needs.
- Can you customize security solutions based on individual needs and budgets?
- Of course!
- For families, we focus on your lifestyle to build out a custom package that is tailored to your security needs, habits, and concerns, simplifying how you protect your home and family.
- For small businesses that want basic coverage of their assets and people, to larger corporations that need integrated systems and automation to protect against catastrophic loss – our scalability and product line support the needs of a growing business.
- What are examples of the advanced security features that your company offers?
- Through our reliable partners in technology, Somerset Fire Alarm and Security offers several advanced features when it comes to your residential or commercial security system.
- Remote Monitoring and Control
- Monitor, arm, or disarm your system from your smartphone, tablet, or computer from wherever you are!
- Integration with Smart Devices
- Thermostat
- Water Valve & Leak Protection
- Cameras
- So much more!
- Two way audio
- Communicate with individuals via your panel or integrated smart devices
- Back-up storage
- Securely store recorded footage in the cloud or on site!
- There are an abundance of advanced features our security systems can offer you, call us today to see what fits!
- Remote Monitoring and Control
- Through our reliable partners in technology, Somerset Fire Alarm and Security offers several advanced features when it comes to your residential or commercial security system.
- What is your average response time on service requests?
- Within 24 hours of receiving requests!
- On average, what is the typical wait time for an installation?
- It depends on the system, location, and scheduling! Our books fill up fast but we do our best to accommodate all installations in a timely fashion. If emergent cases arise, those always take precedent.
Somerset Fire Alarm and Security proudly offers complete home and commercial security systems and integrations in Hagerstown, MD, Frederick, MD, Martinsburg, WV, and the surrounding area!